STRAIGHT ANSWERS

<div class="section1"><div class="Normal"><span style="" font-weight:="" bold="">N Srinivasan</span>, deputy director general, Confederation of Indian Industry, on the 10th Quality Summit from November 14-16:<br /><span style="" font-weight:="" bold="">What makes the 10th Quality Summit special?</span><br />This summit marks an important watershed in CII''s continued efforts on the quality and competitiveness front. It reflects the sustainability of the effort that is being made by Indian industry across manufacturing and service sectors, to become globally competitive. This summit refocuses sharply on manufacturing. The summit''s theme is ''Quality and Competitiveness: We can make it happen.''<br /><span style="" font-weight:="" bold="">What is the profile of the delegates for the summit?</span><br />CEOs, senior managers and professionals dealing with quality on a day-to-day basis, specialists in the field of services such as healthcare, hospitality, will attend the summit. In addition, personalities from the various fields will participate in the parallel streams dealing with quality in governance and quality in education. In all, close to 600 participants will attend the summit.<br /><span style="" font-weight:="" bold="">What is the message for educational institutions?</span><br />That competitive pressures will increase even on educational institutions; there are well-defined tools and techniques for introducing TQM in education; there are success stories from which one can pick up ideas to emulate and implement in their own institutions.<br /><span style="" font-weight:="" bold="">How will it benefit government institutions?</span><br />The summit will emphasise that quality can become dominant even in the area of governance. In fact, the common man is increasingly looking for better quality governance. Participants will be able to draw inspiration from the success stories presented by people in different positions in government.<br /><span style="" font-weight:="" bold="">What will the delegates take away from this summit?</span><br />They will get specific shop floor ideas, tools and techniques, which could be adapted to their own needs. Key messages on people management, which could lend a competitive edge to companies. Learning from unusual leaders on how success can be achieved. Networking with others who are thought leaders in the areas of quality and competitiveness. </div> </div>